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Marble Surface

Chief Operating Officer (COO)

Sunway GEO Avenue, Jalan Lagoon Selatan, Bandar Sunway, Subang Jaya, Selangor, Malaysia


MYR 27,300

About the Role

Job Overview

The Chief Operating Officer (COO) is a top-level executive who is responsible for overseeing and optimizing the day-to-day operations of the organization. The COO collaborates with other senior leaders to implement the company's strategy, improve efficiency, and drive growth.

Responsibilities and Duties

▪ Operational Leadership: Provide strategic direction and leadership to ensure the effective and efficient operation of all business units.

▪ Business Strategy: Collaborate with the CEO and executive team to develop and execute the organization's overall business strategy

▪ Performance Management: Set performance goals and KPIs, monitor operational performance, and implement improvements as needed

▪ Process Optimization: Identify opportunities for process improvement and operational excellence to enhance productivity and cost-effectiveness.

▪ Resource Allocation: Manage budgeting, resource allocation, and cost control initiatives to achieve financial objectives.

▪ Cross-Functional Collaboration: Foster collaboration and alignment across departments to achieve organizational goals

▪ Talent Development: Oversee talent management initiatives, including leadership development and succession planning.

▪ Risk Management: Identify and manage operational risks, ensuring compliance with regulations and company policies.

▪ Business Development: Identify growth opportunities and develop strategies to expand the organization's market presence.

▪ Customer Experience: Ensure a positive customer experience by enhancing service quality and customer satisfaction.

▪ Stakeholder Communication: Communicate effectively with the board, investors, and other stakeholders on operational matters.

▪ Crisis Management: Lead the organization's response to crisis situations, ensuring business continuity.


▪ Bachelor's degree in Business Administration, Management, or a related field. Advanced degrees (MBA) are often preferred.

▪ Proven experience in executive leadership roles, such as Chief Operating Officer, Vice President of Operations, or similar positions.

▪ Strong business acumen and a track record of driving operational excellence and performance improvement.

▪ Excellent leadership and decision-making abilities.

▪ Strategic mindset with the ability to translate strategy into actionable plans.

▪ Exceptional communication and interpersonal skills.

▪ Ability to work collaboratively with other senior leaders and cross-functional teams.

▪ Understanding of financial management and budgeting.

▪ Demonstrated experience in change management and process optimization

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