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Read this to land your dream job in the finance & customer service industries


A finance career is any position that involves working for a financial company or has something to do with finances at a different entity. For example, both an accountant at a restaurant chain and a customer service representative at a bank may be considered to have finance careers. The financial industry can support higher-paying roles, and many organisations will provide you with the training and resources you need to advance your career. Chief financial officers, senior accountants, auditors, and control staff will be needed in the banking and financial sector, which is expected to employ more than two hundred thousand people as part of the economic transformation programme.


In this article, we explain what you'll most likely need to begin a career in finance, and describe how to get started in the field. If you want to pursue another career, we recommend the customer service industry and the top three customer service jobs for graduates in the customer service industry.


How do you get a job in banking and finance?

Professional qualifications, in addition to an undergraduate degree, can help a candidate stand out from the crowd when there are several otherwise equal candidates with the same levels of experience. Choosing to study a professional course will always be regarded favourably because it demonstrates a desire to improve your skills.


The Chartered Financial Analyst (CFA) certification, for example, can be useful because it is sometimes required for front-office banking roles, particularly in investment research positions. Alternatively, in Hong Kong, some employers prefer candidates who have completed a master's degree or have plans to continue their education in order to advance themselves, rather than having the CFA qualification.


Secondly, an internship allows you to learn more about the financial industry while working for a company that can show you how your career may progress. Consider completing multiple internships, each in a different area of the financial industry, as each internship can broaden your knowledge and help you narrow in on your interests and desired career path.


Another advantage of internships is that you can expand your professional network to include those you work with. When you apply for jobs, these same coworkers may be able to help you get one. During job interviews, you can also discuss your internship experience with the hiring manager, or you can update your resume to include your internship projects and accomplishments.


Thirdly, a career fair is a good opportunity to speak with company representatives about their organisation and the opportunities available to candidates with your qualifications. You may be able to leave a copy of your resume with these people, and some may even conduct preliminary interviews during the event.


Lastly, a mentor can be an invaluable resource when it comes to launching a career in finance. The mentor's role is to guide you through your career, providing you with the resources you need to succeed and assisting you in developing confidence in your abilities. Your mentor can assist you in setting goals and developing a plan to achieve them. Consider asking your internship manager or supervisor, a college professor, or someone else you know who has a successful finance career for a mentor.


What are the top three relevant skills required by the banking and finance industry?

As businesses look to improve their financial services, business-focused finance professionals will be in high demand this year. As a result, during the hiring process, candidates must be able to demonstrate business acumen and explain how they have used their skills to add value in previous roles.


Strong interpersonal and communication skills, as well as relevant experience and qualifications. Employers also look for candidates who 'fit' with the vision, culture, and values of the organisation. Many financial services organisations are undergoing major transformations or system upgrades. Organisations that have already put in place the infrastructure and framework are now focusing on changing culture.


Employers in the banking and finance industry continue to prefer candidates with regional and international experience. At the same time, familiarity with local regulations is essential. Malaysian regulators are tightening governance measures, and it is critical to be able to balance best global practices with an understanding of the local market.


Banks, in particular, are looking for new employees who can help their organisation's internationalisation plan. It's no surprise that candidates prefer to work for companies that have a global corporate culture and provide opportunities for international experience.


Consider a career in customer service in addition to a career in finance. The following are the top three customer service jobs.


1. Call centre agent

As a call centre agent, you can operate from home or in a physical contact centre. You will handle all customer phone and email inquiries, regardless of where they are situated. Depending on the task, you can submit orders, respond to and manage client complaints, or plan appointments. call centre agents must be able to handle a high volume of calls while also possessing exceptional problem-solving and communication abilities. A call centre agent's typical yearly compensation is RM27,664.


2. Customer relations officer

Customer relations officers develop and maintain relationships with the most important customers in their organisation. This is a hands-on position that involves interacting with assigned clients to ensure their satisfaction with the company's services and products. Your job is to ensure customer satisfaction and to collaborate with team members, other departments, and external vendors to ensure that customer needs are met. A customer relations officer's annual salary is RM48,305.


3. Client Services Coordinator

A Client Services Coordinator is in charge of ensuring that tasks are completed. They can handle order processing, service setup and coordination, delivery and installation tracking, and customer service. This position necessitates excellent telephone skills as well as the ability to multitask. A Client Services Coordinator's annual salary is RM44,040.


If you want to work in the customer service industry in Malaysia, now is a good time to start looking. Despite the fact that Malaysia, like the majority of other countries, has been affected by the COVID19 pandemic, there are signs of improvement. The government has devised three recovery plans in order to spur job creation and revitalise the economy.



Banking jobs in Malaysia are available in a variety of banking and financial services industries. Banking jobs provide competitive pay, advancement opportunities, and job security. Moreover, financial analysts and auditors earn salaries ranging from RM3,000 to RM40,000, depending on experience and qualifications. Financial and administrative managers are frequently tasked with overseeing a company's entire financial function. They frequently manage administrative functions as well as head hunting.


As employers expand and grow, customer service professionals are expected to remain in high demand in Malaysia's customer service job market. provide added value to customers. Qualified graduates with critical thinking skills, innovative interpersonal communication skills, and a strong command of English are in high demand.


 

There are many benefits of human resource outsourcing and it will be simpler to apply for any finance and customer service related jobs through a manpower outsourcing agency, such as Xetron solutions, which will process your application faster and prioritise it, as we have the most effective hiring process. We also:

- handle all HR-related issues, such as payrolls and recruitment

- screen candidates and select the best quality profiles based on industry requirements

- will provide a replacement, if employees resign or engage in inappropriate behaviour

- are adaptable and always willing to talk in order to meet the needs of both parties

- charge a lower administrative fee, which is reasonable.


Subscribe to our newsletter https://www.xetronsolutions.com/jobs and become a part of the Xetron solutions community. When a new banking job vacancy becomes available in the job portal, you will be the first to know.

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