About the Role
Job Overview
As an Application System Support specialist, you will play a crucial role in ensuring the smooth functioning and availability of our software applications. Your primary responsibility will be to provide technical assistance and troubleshooting support to end-users, resolving issues promptly and efficiently. Collaborating with the IT team, you will participate in application testing, upgrades, and maintenance activities. Your attention to detail and problem-solving skills will contribute to maintaining the reliability and performance of our critical software systems.
Responsibilities and Duties
▪ Provide technical assistance and support to end-users for software applications.
▪ Troubleshoot and resolve application-related issues promptly.
▪ Collaborate with the IT team in testing, upgrading, and maintaining applications.
▪ Monitor application performance and identify potential problems.
▪ Assist in the documentation of application procedures and guidelines.
▪ Stay updated with the latest application features and enhancements.
Requirement
▪ Bachelor's degree in Computer Science or a related field (or equivalent experience).
▪ Proven experience in application support and troubleshooting.
▪ Familiarity with software testing and maintenance processes.
▪ Strong problem-solving and communication skills.
▪ Attention to detail and ability to work in a fast-paced environment.
▪ Customer-focused attitude and dedication to delivering excellent support.