About the Role
Job Overview
We are looking for Assistant System Support Engineer to join our team to provide technical support and assistance to users within an organization.
Assistant System Support Engineers is responsible to provide technical support and assistance, working under the guidance of more experienced professionals. You will assist in troubleshooting technical issues, perform routine maintenance tasks, and support user inquiries.
Responsibilities and Duties
▪ To assist System Support Engineer in providing technical support to customers.
▪ To provide application support and diagnose software and hardware issue.
▪ To explain technical information clearly.
▪ To assist in testing, repairing, servicing, and maintaining company products.
▪ To perform technical support.
▪ To carry standby phone calls based on a routine schedule.
▪ To work on a shift based on a routine schedule.
▪ To search for better hardware and software technologies for use in developing and implementing a different range of products, through means of facts findings (internet, books, magazines, journals) or attending training sessions whenever required.
▪ To prepare and submit daily/weekly/monthly/work progress reports, and other related reports and documents required on time.
▪ Any other duties assigned by the superior.
Requirement
▪ Possess at least Diploma in Electronic & Electrical Engineering or equivalent.
▪ Knowledge in computer hardware, networking technologies, and Motorola/Intel/Microchip MCU architecture.
▪ Knowledge in DSP/Ethernet/RFID/C language/Linux program design will be an added advantage.
▪ Problem-solving and hands-on troubleshooting skills.
▪ Independent and focused individual capable of taking challenges in a highly competitive environment.
▪ Able to communicate effectively at all levels and a good team player.
▪ Excellent written spoken Bahasa Malaysia and English.