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Marble Surface

Customer Support Specialist

PJ Uptown


MYR 4500

About the Role


• To attend and to support the various ad-hoc customers’ issues to meet Customers’ expectations on response time. 

• To maintain and keep track of all software maintenance agreements. 

• To assist in ensuring all maintenance contracts are signed timely once warranty period is expired. 

• To provide software support at office/client premises. 

• To provide online support to clients via telephone or electronic media. 

• To familiarize with company products and services. 

• To procure software for operational and business purposes.

• To record, report and troubleshoot, if possible, all software errors discovered. 

• To assist in designing and implementing procedures on customers support programs. 

• To prepare and process all training and support documentations and coordinating /collaborating such documents with the Post Development Team on standards and frameworks related to this task. 

• To assume responsibilities delegated by the Management.


• Bachelor Degree in Computer Science or Information Technology.

• Must have good command in English, both spoken and written, good communication and interpersonal skills.

• At least 2 years’ experience in related field.

• Must have good command in Mandarin as support might involve Hong Kong clients.

• Initiative with good analytical skills, the ability to work under minimal supervision and able to handle multi-tasking roles.

• Knowledge in LAN, DOS, Windows, Windows NT, Windows 2000 and Windows XP based system environment.

• Have strong technical knowledge on either Oracle 8i/9i or 10g or MS SQL 2000/2005 databases.

• Possessing own transportation would be an added advantage.

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