About the Role
Responsibilities:
• To attend and to support the various ad-hoc customers’ issues to meet Customers’ expectations on response time.
• To maintain and keep track of all software maintenance agreements.
• To assist in ensuring all maintenance contracts are signed timely once warranty period is expired.
• To provide software support at office/client premises.
• To provide online support to clients via telephone or electronic media.
• To familiarize with company products and services.
• To procure software for operational and business purposes.
• To record, report and troubleshoot, if possible, all software errors discovered.
• To assist in designing and implementing procedures on customers support programs.
• To prepare and process all training and support documentations and coordinating /collaborating such documents with the Post Development Team on standards and frameworks related to this task.
• To assume responsibilities delegated by the Management.
Requirements:
• Bachelor Degree in Computer Science or Information Technology.
• Must have good command in English, both spoken and written, good communication and interpersonal skills.
• At least 2 years’ experience in related field.
• Must have good command in Mandarin as support might involve Hong Kong clients.
• Initiative with good analytical skills, the ability to work under minimal supervision and able to handle multi-tasking roles.
• Knowledge in LAN, DOS, Windows, Windows NT, Windows 2000 and Windows XP based system environment.
• Have strong technical knowledge on either Oracle 8i/9i or 10g or MS SQL 2000/2005 databases.
• Possessing own transportation would be an added advantage.