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Marble Surface

L1 Helpdesk Support Engineer (6 Position)

Sunway GEO Avenue, Jalan Lagoon Selatan, Bandar Sunway, Subang Jaya, Selangor, Malaysia


MYR 6,900

About the Role

Job Overview

The L1 Helpdesk Support Engineer is a crucial member of the IT support team responsible for providing frontline technical assistance to end-users within the organization. This role involves addressing and resolving a wide range of IT-related issues, including hardware, software, network, and application problems. The L1 Helpdesk Support Engineer must possess strong communication skills and a customer-centric approach to ensure prompt and effective support to end-users.

Responsibilities and Duties

▪ Handle emails, calls and remote support.

▪ Assist with troubleshooting devices and laptops.

▪ support end user with their queries.

▪ Assist on documentation.


▪ Fresh grade with IT related certificate candidate that willing to learn are welcome to apply.

▪ Must at least have basic knowledge for example servers, network related knowledge.

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