About the Role
Job Overview
The L1 Helpdesk Support Engineer is a crucial member of the IT support team responsible for providing frontline technical assistance to end-users within the organization. This role involves addressing and resolving a wide range of IT-related issues, including hardware, software, network, and application problems. The L1 Helpdesk Support Engineer must possess strong communication skills and a customer-centric approach to ensure prompt and effective support to end-users.
Responsibilities and Duties
▪ Handle emails, calls and remote support.
▪ Assist with troubleshooting devices and laptops.
▪ support end user with their queries.
▪ Assist on documentation.
Requirement
▪ Fresh grade with IT related certificate candidate that willing to learn are welcome to apply.
▪ Must at least have basic knowledge for example servers, network related knowledge.