About the Role
Job Responsibility:
● Provide technical support services remotely or onsite as per service level agreement including
● Break-fix.
● Emergency support.
● Software upgrades.
● 24 x 7 rotational on-call standby duty.
● Trouble tickets follow up till a satisfactory solution is concluded. To liaise with appropriate cross-team members and vendors when required.
● Derive processes and SOPs for implementation such as Method of Procedures (MOP).
● Perform technical professional services for projects including high/low level design documents (HLD/LLD), design validation test (DVT), implementation, commissioning, acceptance test, migration and system documentation.
● Develop test cases and conduct hardware & software regression tests on new software/hardware prior to deployment or proof of concept of solutions.
● Perform configuration change for network enhancement and validation of new service/feature.
● Perform periodic preventive maintenance on customers’ networks.
● Prepare reports and documentations outlining findings and solutions when required.
● Continually research new technologies and educational opportunities.
Requirements:
▪ Tertiary education in Computer Networks, Information Technology or Cybersecurity.
▪ Possess an analytical mind with strong problem-solving skills and the ability to work independently and cope with pressure.
▪ Able to work flexi hours (even after office hours when required).
▪ Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
▪ Possess Technical Certifications in any of the following domains will be an added advantage. (Data Center / Routing & Switching / Security / Service Provider / Wireless)
▪ Preferably with knowledge and hands on experience in any of the following areas:
▪ LAN & WAN technologies such as VLANs, STP/RSTP, OSPF, ISIS, BGP4, MPLS-TE, MPLS-VPN, QoS, multicast, 802.1x, IPv6. OSI and TCP/IP.
▪ WIFI technologies such as 802.11a/b/g/n/ac and wireless security. Experience with heat map coverage mapping will be an added advantage.
▪ Network security such as firewalls, UTM, SSLVPN, endpoint security, DDoS protection system.
▪ DNS, DHCP and IPAM (DDI) solutions.
▪ Next Generation Network Packet Broker(NPB) solutions.
▪ Linux/Unix system configuration, administration, shell scripting and programming languages such as Java or Python.
▪ Network automation tools such as Ansible, Chef or Puppet.