About the Role
Job description
• Try level best to recover the system in the shortest reasonable time.
• Respond to Customers’ concern and complaints in an adequate manner.
• Have a sense for customer’s requirements and proactive thinking to turn the requirement into action.
• Providing Support to Customers for the system installed (during and after office hours)
• Single point of contact between customer and back office level 2 support team located in Malaysia.
• Assist in commissioning and deployment during project implementation phase, provide on site assistance.
• Record incident / problem in CMMS.
• Adequate trouble-shooting skill and has the capability to rectify the problem individually before engage level 2 support.
• Provide regular system inspection & maintenance service on site.
Requirements:
• Bachelor’s degree in Computer Science / Information Technology or equivalent.
• Knowledge and experience in Java and/or Oracle Database.
• Independent and able to work under pressure, over time and odd hours to resolve problem on site.
• Strong analytical and problem solving skills.
• Proactive with a strong customer and team focus.
• Working experience in automated material handling system with PLC knowledge is an added advantage but not essential.
• Possess adequate trouble shooting skill and capability to provide training if needed.
• Proficiency in English & Bahasa Malaysia (both oral & written).
• Must be a highly motivated and innovative team player.
• Must be willing to station at customer site in Pengerang, Johor throughout the contract.
• Efficient time management
• Compliance to Safety regulation.
• Required to work in shift according to standby time table.