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Nearshore Business Process Outsourcing - Alternative for Offshore BPO

The act of hiring labour for company services in neighbouring countries is known as nearshore outsourcing. This choice lowers the cost of travel and, in most cases, eliminates the language barrier that comes with outsourcing overseas. The goal is to improve business development through back-office support and customer experience, among other duties. Furthermore, nearshore outsourcing allows for working in the same time zone and easy communication with no language barriers. This is a common business practice to gain more oversight and control of the process in order to produce a higher-quality product.

nearshore BPO  - xetron solutions - BPO company in Malaysia

It goes without saying that having the option to hire employees at lower wages has a significant impact on a company's operating cost. Wages for employees at nearshore companies are significantly lower. As a result, the key word is quality. Is it possible to hire the same or a higher quality manpower supply malaysia at a nearshore location? Yes. Can they speak and communicate fluently in English? Absolutely. When compared to onshore outsourcing, nearshore allows businesses to cut costs without sacrificing quality.

What are the types of services provided in nearshore business process outsourcing?

1. Customer service/support

A manpower outsource company that manages business process outsourcing for customer support deals with emails, social media, live chat support, mobile support, monitoring queries, responding to emails, assisting customers in switching to new products or services, handling customer accounts, and setting up contact centres. Outbound and inbound calls are both handled by call centres. You can reach out to potential customers with the help of outbound call centres, which can lead to lead creation. You must, however, be accessible whenever your clients need you. You can have a knowledgeable workforce on call around the clock to serve your consumers' demands when you outsource these services to other countries. Additionally, happy consumers are usually beneficial for business. Additionally, recruiting, training, and equipment purchases can be cheaper. Any firm must have strong client ties in order to succeed.

customer support with Nearshore BPO - xetron solutions

Xetron provides helpdesk support. The internal helpdesk workforce at Xetron is equipped to handle the demands of outsourcing business procedures. Every time a client logs a ticket, we offer call centre & software help to IT Retail & Banking clients. Call centre operators create tickets in the ticketing system, execute first level troubleshooting, or route to second level for software support troubleshooting.

2. Finance

A finance and accounting BPO provider offers services including bank reconciliation, accounts payable and receivable, bookkeeping, tax preparation, returns, and other related things. They constantly work to provide the best service possible by enhancing the value of your company through their expertise. They could, for instance, adopt technical solutions like cloud-based finance to automate your company's operational processes. Your operations could become more efficient, automated, and adaptable thanks to it, changing the very foundation of your business. In addition, they offer services including budgeting, investment management, forecasting, and financial insights. All of a company's financial operations are covered by these services, including handling accounts payable and receivable, bank reconciliation, tax planning, bookkeeping, returns, and more. Nearshore firms that specialise in these services can automate business functions by implementing technological processes such as cloud-based finance solutions.

automate business function based on the financial status with nearshore BPO - xetron solutions

Xetron has extensive experience with local, multi-country, and international payroll services. We streamline our clients' payroll processing tasks to eliminate delays and improve payroll consistency and accuracy. Our consultants are committed to adhering to statutory compliance requirements at all times and are constantly reviewing and improving our processes in order to better serve our clients. Our payroll service includes the following key features: Payroll data management for all employees, calculating Gross to Net, reporting to meet HR and finance requirements, banking solutions to streamline the funding to employee payment process, employee self-service via the web, such as e-payslips, e-leave, and e-expense claims, management reports and manager self-service solutions, processes for ensuring the separation of duties and maintaining statutory compliance.

3. Human resource

Outsourcing of the HR department is getting more and more common. Businesses can hire BPO companies to assist them with every step of the hiring process, including finding candidates, conducting interviews, shortlisting candidates, and managing and resolving payroll difficulties. They can help to make the hiring process more efficient overall. BPO companies can also provide new staff with training to speed up their integration.

Employers can shift potential or existing headcount to Xetron Solutions under a services agreement for a set period of time for a specific purpose, to the mutual benefit of all parties. A secondment job can be full-time, part-time, or a job sharing arrangement. We provide contract support for all aspects of human resource management and development. Providing skilled individuals to obtain and significantly increase your company's efficiency level, freeing up your in-house HR professionals to focus on a strategic role in supporting organisational performance. Our services include discussing employment terms directly with contract staff, preparing all necessary employment contracts, handling all pension fund enrollments and withdrawals, handling payroll for employees, managing employees' annual, sick, and unpaid leave, managing monthly employee and employer contributions and making workers' compensation insurance available.

4. IT services

Software development is an exciting but frequently challenging process. Many firms need customised software to enhance their operational processes, but they lack the financial and human resources needed to effectively manage software and IT development service tasks. The following processes can be assisted by nearshore developers: analysis and planning, design and prototyping, development and implementation, testing, and deployment. BPO companies that specialise in outsourcing development service solutions have access to these developers. Businesses are aware that a software project requires at least a few engineers and sometimes a full team. The cost of recruiting knowledgeable in-house developers is the next factor they take into account, yet this is virtually never the best choice.

Xetron offers a wide range of computer hardware, network infrastructure, security content management, internet access, and data communication products and solutions that are specifically designed for SMEs (Small and Medium Enterprises), MNCs, and enterprise-wide corporations with extensive networking needs. We provide IT support and consulting, as well as solutions specifically designed for your Business Application and IT infrastructure with extensive networking requirements. Among our services are the following: outsourcing of information technology, services for technical support and maintenance, solution for security, data and storage administration, services for project management and consulting, integration of systems, solution for disaster recovery, infrastructure administration, as well as computer hardware and accessories.


We are not your typical nearshore outsourcing company at Xetron Solutions. Having won the Malaysia Outstanding Business Award, Xetron Solutions is a nearshore outsourcing provider that provides outstanding customer service, manpower outsourcing, payroll service, information technology outsourcing, help desk support, and onsite support. Your company will work smarter and more efficiently with our solutions.



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