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Myths about BPO companies to dispel

After learning about the four factors, there are a few myths about BPO companies to dispel. If you haven't read our previous article, you can click here to read it.

Myth 1: Hiring a BPO company is costly

Not true.

In fact, capital and other internal resources can be saved, and your human resources department will not have to spend as much money on hiring new employees. The BPO company is in charge of managing your company's workforce, and with good support, you will be able to cut costs. When compared to hiring a full-time trained HR expert, which can cost between RM70,000 and RM120,000 per year - excluding bonuses, taxes, working space, HR resources, and training - manpower outsourcing can result in significant cost savings. These savings may enable a company to remain competitive and profitable, thereby increasing productivity.

Xetron Solutions is the expert in manpower outsourcing. To the mutual advantage of both parties, employers can use manpower outsourcing agencies to relocate the employment of potential or current workforce under an agreement signed for a specified length of time. Some services include discussing terms of employment, preparing all necessary employment contracts directly with contract staff handling all pension fund enrollments, administering employees annual, sick and unpaid leave and providing workers compensation insurance.

Myth 2: There is no flexibility when working with a BPO company

Not true.

Support services and onsite schedules are tailored to each company's needs through manpower outsourcing. HR outsourcing gives you more freedom when it comes to handling perks, employee engagement, training and counselling, or interviewing candidates (candidate sourcing services). Our service is now available offline, with onsite support available nationwide in the commercial, retail, and food and beverage industries. To meet agreed-upon SLAs, engage 24/7 onsite support for retail and F&B.

Onsite support:

Our team is in charge of new store rollout, software upgrades, store relocation setup, and preventive maintenance, in addition to maintenance support. We have a strong service delivery team that manages special projects, maintenance support, and engineers to ensure that our services meet our customers' expectations. Support BASF Asia Pacific has agreed to support laptops and desktop computers.

Helpdesk support:

To handle business processing outsourcing needs, Xetron Solutions has an internal Help Desk team. When clients log in tickets, we provide a 24/7 shift support centre, and call centre agents to create a ticket in the ticketing system, perform first level troubleshooting, or route to second level for software support troubleshooting.

Myth 3: Lack of quality hiring

Not true.


Thanks to the ever-growing database of applicants and clients, as well as the extensive industry expertise, manpower outsourcing agencies’ recruiting teams can carry out head hunting the right person to the appropriate opportunity. The recruiting teams exclusively work in particular countries and are specialised in talent sourcing just the best applicants for positions in the following industries, such as Information Technology, Banking & Financial Services, Finance & Accountancy, Sales & Marketing, Retail & FMCG, HR & Administration, Temporary & Contract. Human resources business process outsourcing is a great way for businesses of all sizes to save money while improving operational efficiency. It enables you to concentrate on core competencies without jeopardising critical human resource activities. We have the best hiring process at Xetron.

IT outsourcing:

Manpower outsourcing firms provide internet access and data transmission goods and solutions for SMEs (Small and Medium Enterprises), MNCs, and enterprise-wide businesses with complex networking needs, in addition to computer systems and network infrastructure. The following is a list of common services provided: assistance with technical issues and maintenance services, security problem resolution, data management and storage management, project management and consulting services, integration of various system components, disaster recovery solution, infrastructure management.


Finally, it is preferable to use BPO services. Xetron Solutions, a manpower outsourcing company, is constantly striving to improve our processes by implementing cutting-edge technologies and practices. Are you looking for a manpower supply in Malaysia? To express your interest, follow this link.



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